being able to cc other staff when using an email template
planned
C
Caroline Bowes
Agree with Po-Han's 2 replies below and Julie's bcc request. Definitely do not want colleagues to receive a separate email for each individual child. Thank you.
On a separate note, is there a possibility to schedule sending of all messages (and their visibility to parents in OpenApply) at a particular date and time (the same goes for resulting Status changes eg Applied -> Offered/Reserve/No Offer etc)? I quite often have to hover over my [SEND] button at a particular time to ensure, for example, messages to families are sent at the same time as those sent to current families via School Cloud and/or so no parents can see the message/status change in OpenApply before the scheduled publication.
Using the limited Schedule Publish Date on Status and Notification messages, what time of day does the message send as there is currently no ability to specify a time.
Sending messages at a particular time can be especially tricky if I'm not at my desk at the required send time (eg meetings, events, between school sites, availability during school holidays/out of hours when I'm not working). I am a department of one and have no other staff member to step in on my behalf...
Po-Han Huang (OpenApply Team)
Caroline Bowes: Thank you. I like this idea! Since it’s a separate feature, I’ve created a new thread for it so we can track it more easily :)
https://openapply.canny.io/openapply/p/schedule-sending-messages
E
Elisa Giobellina
Hello,
Thank you for this message.
When I made the request I was only thinking of the case when we send an email template to one family. For example, the official acceptance package email or the "thank you for your application" email.
For the mass mail I'd go for your Idea 3. Receive only one email with the mail merge tag, such as {{applicant_first_name}}.
I love the bcc option in templates and in notes as well.
Can't wait for this new feature!
Best,
Elisa
Po-Han Huang (OpenApply Team)
Merged in a post:
Being able to copy colleague with OA access in email templates
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Elisa Giobellina
Hello,
It would save us so much time if we could copy our colleagues who are in charge of recruitment to our Acceptance email templates.
We would not have to send them a separate note to inform them the email has been sent to the family.
Additionally, when the family replies to our email it would automatically inlcude them if we have the option to cc them,
Best regards,
Elisa
Po-Han Huang (OpenApply Team)
Hi Elisa Giobellina , Julie Foulkes-Hannam , Caroline Bowes,
I'm planning the functionality and I have a question. It would be great if you could let me know your thoughts and your school's case.
OA's email template can send personalized emails with mail merge values (legends). When schools send an email template to 100 students at once, what email do the colleagues in CC or BCC want to receive?
Idea 1. Receive all outgoing emails sent to the students.
For example, if schools use an email template and send it to 100 students, the colleague will receive 100 different copies of the email. This is how Gmail does. https://tinyurl.com/26urd586
Idea 2. Receive only one email with the first student's info.
For example, if schools use an email template and send it to 100 students, the colleague will receive 1 copy with the first student's info in the email. This is similar to OA Email Preview.
Idea 3. Receive only one email with the mail merge tag, such as {{applicant_first_name}}.
For example, if schools use an email template and send it to 100 students, the colleague will receive 1 copy with mail merge tags in the email.
Feel free to let me know if you have other ideas. Thank you!
V
Villiers School
Po-Han Huang (OpenApply Team) Another suggestion - when admin staff are copied in templates, they receive a copy of the email as in Idea 3, with a list of students it has been sent to? i.e. The following email has been sent to the following students... ?
I would not like to get 100 of the same email. But if email only sent to certain students, it would be good to see who it was sent to.
Steven Born (OpenApply Team)
Julie Foulkes-Hannamyes, we'll plan to add the cc & bcc options
J
Julie Foulkes-Hannam
We would like a BCC option please - is it possible to do both?
Steven Born (OpenApply Team)
planned
Steven Born (OpenApply Team)
We will plan to do this in 2025
J
Julie Foulkes-Hannam
Steven Born (OpenApply Team) - Steven, we may not always want parents to see the staff being copied, can there be a bcc option as well please?
J
Julie Foulkes-Hannam
It would also be useful to have a BCC field for email templates and for notes
C
Caroline Bowes
Julie Foulkes-Hannam - this would be VERY useful!