Tours bookable without requiring a checklist item please.
planned
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Julie Foulkes-Hannam
"More flexibility is needed in the tour booking protocols. Currently, tours can only be booked if they are a 'checklist' item, causing confusion for parents who have already visited on an open day. This results in unnecessary bookings, taking up spaces needed for parents who have not yet visited. Can we allow tour bookings independently of the checklist to avoid this issue?"
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Caroline Bowes
Having optional items in their own section greatly improves the aesthetic and useability of the parent checklist by making the requirements much clearer. Thank you!
Steven Born (OpenApply Team)
Hello everyone, we've updated the Parent Checklist user interface, so now 'Optional' checklists have their own section, distinct from 'Required' checklists , helping parents understand that they do not need to complete those items.
Steven Born (OpenApply Team)
Hi everyone. A good portion of our schools need the requirement for their tours to be made available only through the applicant checklist. We've made updates to the Checklist to mark specific items as 'Optional'. Part of the goal with this update was that schools can mark their tours as 'optional', to avoid parent confusion on whether or not they need to attend the tour.
After review with our teams, it seems that some parents are still confused with this experience, so we plan to update the 'Optional' checklist UI to make it abundantly clear to the parents that the specified checklist item is indeed optional. We have confidence that this will resolve the issue. If the issue persists, we will look to different solutions.
Your feedback is always welcome. Thank you!
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Julie Foulkes-Hannam
Steven Born (OpenApply Team) Hi Stephen, we are now finding that parents who may have booked a tour and visited last year (our 1st year on OA), now want to book a second visit. They either came as a solo parent and parent two wants to come along, or they came without child and want the child to visit. OA will not allow a second tour booking as the checklist item has already been completed. This will be a recurring issue affecting hundreds of our existing and then for new prospective families from now on. Please can this matter be addressed in some way. Thanks Julie
Steven Born (OpenApply Team)
Julie Foulkes-Hannam Hi Julie, I'll speak with the team and get back to you!
Steven Born (OpenApply Team)
planned
ICS Addis Admissions
Steven Born (OpenApply Team) Any timeline for this change? Thanks :)
ICS Addis Admissions
Yes, this would be very helpful for us as well! I am not able to use Events due to the required Checklist placement, especially for families who are already have an OpenApply account.
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Julie Foulkes-Hannam
ICS Addis Admissions We are persevering as booking tours and open days is helpful BUT this is a frustrating issue. We are constantly taking calls or responding to emails from parents concerned that they have checklist items outstanding - but it is a tour booking. Also if they have booked a tour and the checklist item is completed, the ‘system’ will not allow them to book another tour - some like to come back on another visit.
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Julie Foulkes-Hannam
ICS Addis Admissions - see above reply to Steven, we now have a recurring issue with parents wishing to book a repeat visit and being prevented from doing so as OA states the event is not available for that applicant - as they have already completed the checklist item and visited before.